Return and Refund Policy

We want you and your pup to be happy with your purchase. That is why Bun & Bark offers a 30-day satisfaction guarantee.

30-Day Guarantee

You may request a return within 30 days of the delivery date.

To qualify for a return, the product must be:

• Unused or gently inspected
• Clean and free from pet hair, stains, odors, or damage
• Returned with its original packaging, where possible
• Accompanied by proof of purchase

For hygiene reasons, products that have been heavily used, soiled, chewed, washed, or damaged by a pet may not be eligible for return.

Starting a Return

Before returning an item, contact us at [support email] with your order number and reason for the return.

Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless required by applicable law or the return is caused by our error.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be sent to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Exchanges

To request an exchange, contact us at [support email] within 30 days of delivery. Exchanges are subject to product availability.

Non-Returnable Items

The following items may not be returned:

• Used, washed, stained, or damaged pet products
• Products containing excessive pet hair or odors
• Personalized or customized items
• Final-sale or clearance items, where clearly marked
• Gift cards