Terms & Conditions

1. Products

We aim to display our products, colors, measurements, and descriptions as accurately as possible. However, colors may appear slightly different depending on your screen.

Our products are designed for pets but are not indestructible. Always supervise your dog and discontinue use if the product becomes damaged.

2. Orders

All orders are subject to availability and acceptance. We may cancel or refuse an order due to:

• Incorrect product or pricing information
• Suspected fraud or unauthorized activity
• Stock limitations
• Delivery restrictions

If we cancel a paid order, the payment will be refunded to the original payment method.

3. Pricing and Payment

All prices are displayed in [currency]. Taxes, shipping charges, and other applicable costs will be shown at checkout.

You agree to provide accurate billing and payment information. Payment must be successfully processed before your order is prepared.

4. Shipping

Order preparation takes 1–2 business days.

Estimated delivery takes 3–8 business days and varies by location.

Delivery times are estimates and may be affected by holidays, weather, carrier delays, customs, or circumstances outside our control. Customers are responsible for providing a complete and accurate shipping address.

5. Cancellations, Returns and Refunds

Cancellations, returns, exchanges, and refunds are handled according to our Return and Refund Policy, available at [Return Policy link].

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once preparation or shipping has begun.

6. Damaged or Incorrect Orders

Please contact us at [support email] within [number] days of delivery if your order arrives damaged, defective, or incorrect.

Include your order number and clear photographs of the product and packaging so we can review the issue.

7. Product Care and Outdoor Use

Follow all care instructions provided with the product.

Outdoor use is recommended only in dry conditions. Bring the product indoors after use and keep it away from rain, excessive moisture, fire, and extreme heat.

8. Website Use

You may not:

• Use our website for illegal or fraudulent purposes
• Attempt to interfere with its security or operation
• Copy, resell, or misuse website content without permission
• Submit false, harmful, or misleading information

9. Intellectual Property

The Bun & Bark name, branding, photographs, graphics, product descriptions, and website content belong to us or our licensors. They may not be reproduced or used commercially without written permission.

10. Third-Party Services

Our website may use third-party services, including payment processors, delivery carriers, and external links. We are not responsible for the content, availability, or practices of third-party websites.

11. Disclaimer

We aim to keep our website accurate and available, but we do not guarantee that it will always be uninterrupted or error-free.

Nothing on our website should be considered veterinary or professional pet-care advice. Speak with a qualified veterinarian about your pet’s individual needs.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Bun & Bark will not be responsible for indirect, incidental, or consequential losses resulting from the use of our website or products.

Nothing in these terms excludes rights or protections that cannot legally be excluded.

13. Privacy

Your personal information is handled according to our Privacy Policy, available at [Privacy Policy link].

14. Changes to These Terms

We may update these Terms and Conditions occasionally. Changes will appear on this page with a revised “Last updated” date. Continued use of the website after an update means you accept the revised terms.

15. Governing Law

These terms are governed by the laws of [country/state], without limiting any mandatory consumer rights that apply in your location.